If you are not satisfied with any arrangement or gift basket from Trias Flowers, please let us know within 48 hours. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement at that time. If this is not an acceptable solution, we will provide a full refund under the terms below. 

If you would like to return a product for a refund, please call us within 48 hours at 786 529-6454; or email our order dept at INFO.CREATIVEELEGANCE@GMAIL.com. We will pick up the arrangement and issue a 100% refund once it is received back in the shop. Refunds are issued on the next business day. Flowers or gift baskets must be returned in the same state as received; with all products intact and in the same container or basket.

 Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.